Frequently Asked Questions:
Our company prides itself in providing quality services to the Washington DC metropolitan community, during which time the following Frequently Asked Questions commonly arise. In the event that the information you are seeking is not contained within our FAQ section or this site in general, please contact us via phone or email and an agent will respond to your questions promptly.
If I have to wait for my car to arrive, will I be billed for my waiting time?
Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals
Sedans - receive 30 minutes free on domestic and on international flights.
Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
SUVs - receive 30 minutes free on domestic and 50 minutes free on international flights.
How will I know when my car has arrived and who is my driver?
Your uniformed driver (suit and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.
What if I am unable to arrive in time for a reservation, "No Show"?
All No Shows will be charged full rate. To avoid being charged you must:
Call (202) 306-9189 one of our dispatchers can get in touch with the driver and help you to locate each other.
Send an email to email@example.com in the event your plans or flight have been changed.
If I need to cancel a pick up, what are the requirements?
Airport services can be changed or cancelled within up to 24 hours of the reservation to allow for cancelled or delayed flights. To avoid being charged for hourly services you must cancel your reservation at least 24 hours before service time*. You must provide confirmation # for each reservation.
Email your cancellation at least 24 hours before service
Fax your cancellation at least 24 hours before service
Phone your cancellation 24 hours
* Some vehicles such as Party Bus, and sprinter may be subject to 7 day cancellation policies in the event of specific busy days or events. The client will always be notified of this before making the reservation.
Do you have a Guarantee of Service?
After you have received your "Confirmation Ticket" with a Trip Number, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)
Where can I find your hourly rates?
Our rates are by the hour (BTH) also known as A/D (as directed). They vary by vehicle type and the hourly minimums are stated immediately next to the rates. These hourly minimum booking times stipulate that the reservation must be for at least this number of hours, which can include the garage time. Please call (202) 306- 9189 or email us at: firstname.lastname@example.org for further explanation of these policies.